Below you can find our frequently asked questions. If you cannot find the necessary answer, feel free to contact us at hello@kolorito.com

FAQ categories:

Company & products

Placing an order

After placing an order

General information

COMPANY & PRODUCTS

What is your company selling?

Kolorito is an online store that sells unique paintings, representing different movies. Each color stripe in the canvas represents a different scene from the movie. The painting is a chronological combination of frames that merge into an impressive piece of art.

What is the resolution of the canvases?

The resolution of the canvas is almost 8,000 pixels (is this true?), which makes the painting look the same as on the website. Even looking from up-close, the stripes does not look blurry in any way.

Do you ship worldwide?

Yes, our products can be shipped to any country.

PLACING AN ORDER

How long will it take to dispatch my order?

It usually takes 1-2 business days to dispatch your order. However, during intense periods such as Christmas time, it might take a little longer.

How long will it take for my order to arrive?

It usually takes 2-8 business days for your order to arrive. Shipping times vary based on customer location and chosen shipping option.

What payment methods do you accept?

We accept most of the Credit Cards: Visa, Mastercard, Discover, Amex.

Which currency will I be charged in?

Our orders are processed in USD. Even if you see a different currency while placing an order, you will be charged in USD at the most recent exchange rate.

AFTER PLACING AN ORDER

Is it possible to cancel my order or change my address if I have already ordered?

You change your shipping information, order information, or cancel the order within 24 hours after placing the order. After that it is no longer possible to make any changes.

What if I noticed a mistake in my shipping information later than 24 hours after placing an order?

In some cases, we can still change your shipping information manually. If you notice a mistake, please contact us ASAP at hello@kolorito.com. However, if your order is delivered to the wrong address, the re-shipping costs will be the customer's responsibility.

GENERAL INFORMATION

Is it secure to shop on this website?

We ensure that your data is protected and it is totally safe to buy on this website. All purchases made on this website are secured.

Does Kolorito disclose my personal information to any partners?

All information regarding your data collection and disclosure can be found in our Privacy Policy.

If I enter my email address will you send marketing materials to me?

We only send marketing materials if you agree to it. Your email address is necessary to complete the order.

Who should I contact if there is any problem with my order?

Feel free to get in touch with us via email at hello@kolorito.com 

 Will I have to pay customs?

For 99% of cases, you will not have to pay any customs, but it depends on where you are located and if you order more than 1 piece.